Our Commitment to You

At Haircare Products Sale, we understand that professional-grade hair care is essential for achieving your desired results. Our shipping and returns policies are designed with your satisfaction in mind, reflecting the same commitment to excellence that defines our salon-quality products.

Shipping Information

Order Processing

All orders are processed within 1-2 business days after payment confirmation. You will receive a shipping confirmation email with tracking information once your order has been dispatched.

Shipping Methods & Timeframes

  • Standard Shipping – $12.95
    • Carrier: DHL or FedEx
    • Delivery Time: 10-15 business days after shipment
    • Includes tracking and insurance
  • Free Shipping – Orders over $50
    • Carrier: EMS
    • Delivery Time: 15-25 business days after shipment
    • Basic tracking included
Please Note: We ship worldwide excluding Asia and select remote areas. Delivery times may vary depending on your location and customs processing.

Returns & Exchanges Policy

Eligibility Requirements

  • Timeframe: Returns and exchanges accepted within 15 days of order receipt
  • Product Condition: Must be in original, unopened packaging with seals intact
  • Documentation: Copy of order confirmation or receipt required

Non-Returnable Items

For health and safety reasons, we cannot accept returns on:

  • Opened hair care products (shampoos, conditioners, styling products)
  • Used or tested items
  • Products with broken seals or compromised packaging
  • Items not in resalable condition

This policy ensures we maintain the highest standards of hygiene and product integrity for all our customers.

Return Process – Step by Step

Step 1: Request Authorization

Contact our customer service team at [email protected] within 15 days of receiving your order. Include:

  • Your order number
  • Items you wish to return or exchange
  • Reason for return

Our team will review your request and provide a Return Authorization Number if eligible.

Step 2: Prepare Your Return

  • Package items securely in their original packaging
  • Include a copy of your order confirmation or packing slip
  • Write the Return Authorization Number clearly on the outside of the package

Step 3: Ship Your Return

Ship your return to:

Haircare Products Sale – Returns
2414 Meadow Drive
Missoula, US 59801

Important: We recommend using a trackable shipping service and retaining your proof of postage. Return shipping costs are the customer’s responsibility, unless the return is due to our error.

Refund Information

Processing Time

  • Allow 3-5 business days for inspection and processing after we receive your return
  • You will receive email notification once your refund has been processed

Refund Method

  • Refunds issued to your original payment method (Visa, MasterCard, JCB, PayPal)
  • Credit card/PayPal refunds typically appear within 5-10 business days
  • The original shipping fee is non-refundable (unless return is due to our error)

Exchange Process

Follow the same return process outlined above, and:

  • Clearly indicate the product you wish to exchange and your preferred replacement
  • If the replacement costs more, you’ll need to pay the difference
  • If the replacement costs less, we’ll refund the difference
  • Standard shipping fees apply for exchanged items

Damaged or Incorrect Items

If you receive damaged products or incorrect items, contact us immediately at [email protected] with:

  • Your order number
  • Photos of the damaged product or incorrect item
  • Description of the issue

We will arrange for replacement or refund at no additional cost, including covering return shipping if necessary.

International Returns

For our international customers (excluding Asia and select remote areas):

  • Customers are responsible for customs duties, taxes, or fees associated with returns
  • Original international shipping costs are non-refundable
  • Mark packages as “Returned Goods” to avoid additional customs charges

Contact Us

For questions about our shipping or returns policy, contact our customer service team:

  • Email: [email protected]
  • Address: 2414 Meadow Drive, Missoula, US 59801
  • Response Time: Within 24-48 hours during business days

Thank you for choosing Haircare Products Sale. We’re committed to ensuring your complete satisfaction with our professional hair care products and services.