Our Commitment to Your Satisfaction

At Haircare Products Sale, we understand that finding the perfect professional-grade hair care products is essential for your unique hair needs. While we strive to provide detailed product information to help you make informed choices, we recognize that sometimes a product may not meet your expectations. Our returns and exchanges policy is designed with your satisfaction in mind, reflecting the same commitment to excellence that defines our salon-quality products.

Return & Exchange Eligibility

Timeframe

We accept returns and exchanges within 15 days of your receipt of the order.

Product Condition

Products must be in original, unopened packaging with seals intact
Items must be in resalable condition with all original tags and labels
A copy of your order confirmation or receipt is required

Non-Returnable Items

For health and safety reasons, we cannot accept returns on:

Opened hair care products (shampoos, conditioners, styling products)
Used or tested items
Products with broken seals or compromised packaging

This policy ensures we maintain the highest standards of hygiene and product integrity for all our customers.

Return Process

Step 1: Request Authorization

Contact our customer service team at [email protected] within 15 days of receiving your order
Include your order number and the items you wish to return or exchange
Our team will review your request and provide a Return Authorization Number if eligible

Step 2: Prepare Your Return

Package the items securely in their original packaging
Include a copy of your order confirmation or packing slip
Write the Return Authorization Number clearly on the outside of the package

Step 3: Ship Your Return

Ship your return to:
Haircare Products Sale – Returns
2414 Meadow Drive
Missoula, US 59801
We recommend using a trackable shipping service and retaining your proof of postage
Return shipping costs are the responsibility of the customer, unless the return is due to our error

Refund Information

Processing Time

Once we receive your return, please allow 3-5 business days for inspection and processing
You will receive an email notification once your refund has been processed

Refund Method

Refunds will be issued to your original payment method
Credit card/PayPal refunds typically appear within 5-10 business days, depending on your financial institution
The original shipping fee is non-refundable (unless the return is due to our error)

Exchange Process

Follow the same return process outlined above
Clearly indicate the product you wish to exchange and your preferred replacement
If the replacement item costs more than the returned product, you will need to pay the difference
If the replacement costs less, we will refund the difference to your original payment method
Standard shipping fees apply for exchanged items

Damaged or Incorrect Items

If you receive a damaged product or incorrect item, please contact us immediately at [email protected] with:

Your order number
Photos of the damaged product or incorrect item received
Description of the issue

We will arrange for a replacement or refund at no additional cost to you, including covering return shipping if necessary.

Return Request Template

Use the following template when contacting us about a return or exchange:

Subject: Return/Exchange Request – Order #[Your Order Number]
Dear Haircare Products Sale Team,

I would like to request a [return/exchange] for my recent order.

Order Number: [Your Order Number] Order Date: [Date of Purchase] Items to Return/Exchange: [Product Names and Quantities] Reason for Return/Exchange: [Please provide details]
For exchanges, I would like to exchange for: [Product Name and Quantity]
I confirm that the items are in their original, unopened condition with seals intact.

Thank you for your assistance.

Sincerely,
[Your Full Name] [Your Email Address] [Your Phone Number]

International Returns

As we serve customers globally (excluding Asia and select remote areas), please note:

International customers are responsible for any customs duties, taxes, or fees associated with returns
We cannot refund original international shipping costs for returns
Please mark the package as “Returned Goods” to avoid additional customs charges

Contact Us

For any questions about our returns and exchanges policy, please contact our customer service team:

Email: [email protected]
Address: 2414 Meadow Drive, Missoula, US 59801
Response Time: Within 24-48 hours during business days

Thank you for choosing Haircare Products Sale. We’re committed to ensuring your complete satisfaction with our professional hair care products and services.