About Our Products
What types of hair concerns do your products address?
Our professional-grade hair care collection targets various hair needs including:
- Blonde Hair & Coloured Hair – Specialized products to maintain vibrancy
- Damaged & Dry Hair – Repair and restoration treatments
- Curly & Wavy Hair – Curl definition and enhancement
- Frizzy Hair – Frizz control and smoothing solutions
- Fine/Flat Hair – Volumizing products
- Oily Hair – Balancing and clarifying formulas
Are your products suitable for professional use?
Yes! We specialize in professional-grade hair care products that are used in salons worldwide. Now we’re bringing these same high-performance formulas directly to your doorstep.
Shipping & Delivery
What shipping methods do you offer?
We provide two reliable shipping options:
- Standard Shipping ($12.95) – via DHL or FedEx (10-15 days delivery after shipment)
- Free Shipping – via EMS for orders $50+ (15-25 days delivery after shipment)
Which countries do you ship to?
We offer global delivery to most countries worldwide, excluding Asia and select remote areas. Our premium shipping partners ensure your products reach you efficiently whether you’re in Europe, Australia, South America, or beyond.
How can I track my order?
Once your order ships, we’ll email you a tracking number. You can use this to monitor your package’s journey directly with the carrier (DHL, FedEx, or EMS).
Why don’t you ship to Asia?
Due to current logistical constraints and customs regulations, we’re unable to serve Asian markets. We’re continuously working to expand our reach and hope to offer service to these regions in the future.
Payments & Accounts
What payment methods do you accept?
We accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal for secure, convenient checkout.
Is my payment information secure?
Absolutely. We use industry-standard encryption and security measures to protect your payment information. You can shop with complete confidence.
Returns & Refunds
What is your return policy?
Your satisfaction is guaranteed. If you’re not completely happy with your purchase, you have 15 days from receipt to initiate a return. Please contact our customer care team to start the return process.
How do I initiate a return?
Simply email our customer care team at [email protected] within 15 days of receiving your order. Include your order number and reason for return, and we’ll guide you through the simple process.
Customer Support
How can I contact customer service?
Our dedicated customer care team is here to help! Reach us at:
Email: [email protected]
We typically respond within 24 hours during business days.
We typically respond within 24 hours during business days.
What are your business hours?
Our customer care team operates during standard business hours (US Mountain Time). While we’re based in Missoula, US, we proudly serve customers across global time zones.
Still Have Questions?
We’re passionate about helping you achieve your best hair yet! If you didn’t find the answer you’re looking for, please don’t hesitate to contact our friendly customer care team. We’re always happy to help you find the perfect products for your hair care needs.